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Terms & Conditions

Clear guidelines for using our services and products with transparency and fairness.

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Agreement Between You & Neropure

Welcome to Neropure. These Terms and Conditions ("Terms") govern your use of our website, products and services. By accessing our website or purchasing our products, you agree to be bound by these Terms. Please read them carefully before using our services.

Effective Date: January 1, 2025 | Last Updated: January 1, 2025

Our Legal Framework

FAIR TERMS

Transparent and balanced terms for all parties

CLEAR OBLIGATIONS

Well-defined responsibilities and expectations

LEGAL COMPLIANCE

Full adherence to applicable laws and regulations

USER PROTECTION

Safeguarding rights and interests of our customers

1. Acceptance of Terms

By accessing and using Neropure's website, products, or services, you acknowledge that you have read, understood and agree to be bound by these Terms and Conditions.

  • These terms apply to all visitors, users and customers
  • By making a purchase, you confirm your agreement to these terms
  • If you disagree with any part of these terms, you must not use our services
  • Your continued use constitutes ongoing acceptance of any updates to these terms

2. Products and Services

Product Specifications

  • All product descriptions and specifications are provided for general guidance
  • We reserve the right to modify product specifications without prior notice
  • Colors, dimensions and features may vary slightly from images shown
  • Custom products are manufactured according to agreed specifications

Availability

  • Product availability is subject to stock and manufacturing capacity
  • We reserve the right to discontinue products at any time
  • Delivery times are estimates and may vary based on demand

3. Ordering and Payment

Order Process

  • All orders are subject to acceptance and availability
  • We reserve the right to refuse or cancel orders at our discretion
  • Order confirmation does not guarantee product availability
  • Custom orders may require additional specifications and approval

Pricing and Payment

  • All prices are in Indian Rupees (INR) unless otherwise specified
  • Prices are subject to change without prior notice
  • Payment is required in full before product delivery
  • Additional charges may apply for delivery, installation, or customization
  • All taxes and duties are the responsibility of the customer

4. Delivery and Installation

  • Delivery times are estimates and not guaranteed
  • Risk of loss transfers to customer upon delivery
  • Customer must inspect products immediately upon delivery
  • Installation services are provided by qualified technicians
  • Site preparation requirements must be met before installation
  • Additional charges may apply for difficult installation conditions

5. Warranty and Returns

Warranty Coverage

  • Stainless steel tanks carry a 20-year structural warranty
  • Warranty covers manufacturing defects and material failures
  • Warranty does not cover damage from misuse, negligence, or normal wear
  • Professional installation is required to maintain warranty validity

Returns and Refunds

  • Returns must be reported within 7 days of delivery
  • Products must be unused and in original condition
  • Custom products are not eligible for return unless defective
  • Return shipping costs are the responsibility of the customer
  • Refunds will be processed within 14 days of approved return

6. Intellectual Property Rights

  • All website content, designs and trademarks are owned by Neropure
  • Users may not reproduce, distribute, or modify our content without permission
  • Product designs and manufacturing processes are proprietary
  • Any user-generated content becomes our property upon submission

7. Limitation of Liability

Important Limitations

  • Our liability is limited to the purchase price of the product
  • We are not liable for indirect, consequential, or incidental damages
  • Claims must be made within one year of the incident
  • Force majeure events excuse performance delays

8. User Conduct and Responsibilities

When using our services, you agree to:

  • Provide accurate and complete information
  • Use products only for their intended purposes
  • Follow all installation and maintenance guidelines
  • Comply with all applicable laws and regulations
  • Not misuse or damage our website or systems
  • Respect intellectual property rights

9. Governing Law and Disputes

  • These terms are governed by the laws of India
  • Disputes will be resolved through arbitration in Gurugram, Haryana
  • Courts in Gurugram have exclusive jurisdiction for legal matters
  • Both parties waive rights to class action proceedings

10. Contact Information

For questions about these Terms and Conditions, please contact us:

📧
Email: legal@neropure.in
📞
Phone: +91 (800) 123-4567
📍
Address:
Neropure Technologies Private Limited
123 Industrial Area, Sector 45
Gurugram, Haryana 122001
India
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Terms Updates &
Modifications

We reserve the right to modify these Terms and Conditions at any time. Material changes will be communicated through our website and email notifications. Your continued use of our services constitutes acceptance of the updated terms.

Customer Service Commitment

Our customer service team is available to help you understand these terms and resolve any concerns. We believe in transparent communication and fair treatment for all our customers.

Stay Connected

Stay in touch! Connect with us to get the latest updates on our products and services. We're here to help with all your water storage needs.

073301 00009
sales@neropure.in
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