Shipping

How and when your Neropure tank is dispatched and delivered across India.

Every Neropure stainless steel water tank is dispatched within 5-7 business days and delivered to locations across India. Here is everything you need to know about delivery charges, timelines and stock availability.

Shipping FAQs

What are the delivery charges?

Delivery charges depend on the state of India where delivery is required. The delivery charge for your location is listed in your quotation before you confirm the order.

What is the estimated shipment dispatch time?

5-7 business days.

Tanks are generally manufactured and dispatched within the time specified for the product. Business days exclude public holidays and Sundays.

Estimated delivery time is dependent on the product's availability.

How long does delivery take after dispatch?

For items listed as "In Stock", the dispatch time is 5-7 business days. Further transit time depends on the distance of the delivery location:

  • 4-5 days in areas where standard service is available, including metros, tier I and tier II cities.
  • 1-2 weeks for other areas, depending on the location.

What does each stock status mean?

  • In Stock: the item is available and is dispatched within 5-7 business days.
  • Out of Stock: the item is currently not available for sale.
  • Permanently Discontinued: the product is no longer available because it is obsolete and/or its production has been discontinued.

Are there any hidden costs (sales tax, octroi etc.)?

There are zero hidden charges when you buy from Neropure. Your quotation lists the tank price along with any applicable taxes and delivery, installation or customisation charges, so the amount you confirm is exactly what you pay.

Why does the estimated delivery time vary?

Delivery times are influenced by product availability and the distance between our facility and your delivery location.

Neropure does not/cannot ship to my area. Why?

There are instances when we cannot ship to some locations. This could be a consequence of general regulations or serviceability issues. Contact our sales team to check whether we can deliver to your area.

Does Neropure deliver internationally?

As of now, Neropure doesn't deliver items internationally.

You can place an order from anywhere in the world, but please ensure the delivery address is in India.

On Delivery and Installation

  • Delivery times are estimates and are not guaranteed.
  • Risk of loss transfers to the customer upon delivery.
  • Please inspect your tank immediately upon delivery.
  • Installation services are provided by qualified technicians.
  • Site preparation requirements must be met before installation.
  • Additional charges may apply for difficult installation conditions.

Prepare your site in advance with our installation guide. If your tank arrives damaged, see our returns policy.

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